Refund Policy
At MM Trader, we strive to provide high-quality SEO services to help your business succeed. Please read our refund policy carefully to understand how refunds are handled.
1. SEO Service Guarantee
SEO is a long-term strategy, and while we aim to improve your website’s performance, we do not guarantee specific results, rankings, or traffic increases within a set timeframe. Search engine algorithms, market conditions, and other external factors can affect outcomes, which are beyond our control.
2. Eligibility for Refunds
Refunds will only be considered under the following circumstances:
- Service not rendered: If you have paid for a service and we have not started working on your project within the agreed-upon timeline.
- Service cancellation: If you cancel our services before any SEO work has commenced, you may be eligible for a full or partial refund based on the level of work completed.
- Duplicate payments: If a payment error occurs resulting in duplicate charges, we will refund the duplicate amount.
3. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Work completed: Once the SEO work has been completed or is in progress, we do not offer refunds for services rendered.
- Delays due to client: If the project is delayed or halted due to incomplete or incorrect information provided by the client, no refund will be issued.
- Performance-related issues: SEO results depend on various factors, including market competition and search engine updates. We do not offer refunds based on performance issues or rankings that do not meet client expectations.
4. Requesting a Refund
To request a refund, please contact us at email with the details of your request, including the reason for the refund and relevant documentation. All refund requests must be submitted within 30 days of payment.
5. Refund Process
Once we receive your refund request, we will review it and notify you of the outcome within 30 business days. If approved, refunds will be processed and credited to the original payment method within 30 business days.